Teleperformance, the worldwide leader in omnichannel customer experience management, has been awarded the prestigious global HPE-IAPP Privacy Innovation Award in the Privacy Operations category. The HPE-IAPP Privacy Innovation Awards spotlight unique programs and services in global privacy and data protection.
The awards, presented at this year’s IAPP Privacy. Security. Risk. (P.S.R.) conference held in San Diego, California, recognize organizations that use privacy to differentiate themselves and build customer and citizen trust.
The International Association of Privacy Professionals is the world’s largest association of privacy professionals with more than 27,000 members across 90 countries. The IAPP is a not-for-profit association that helps to define and support the privacy profession globally.
Teleperformance was honored for its groundbreaking worldwide implementation of security rules, known as Global Essential Compliance and Security Policies (GECSP), designed to anticipate any possible risks of fraud or violation of any security guidelines. The “closed loop” privacy framework is reinforced by a compliance audit function and underpinned by proprietary technology designed to:
• Alert managers to inappropriate access to sensitive information by agents.
• Provide a standard and secure method for agents to take notes while switching back-and-forth between screens, reducing the risk of personal data leakage.
• Manage and monitor compliance end-to-end, from uploading evidence required by GECSP through reports delivered to senior management.
“The HPE-IAPP Privacy Innovation Awards spotlight unique programs and services in global privacy and data protection. Teleperformance has been honored as a fine example of the best our field has to offer,” said IAPP President and CEO J. Trevor Hughes.
Congratulations to everyone who made this award possible, and a tremendous thanks to IAPP for this great honor.