Just be Caring with the others!
Don’t be arrogant, be nice, empathetic and compassionate. It’s a must on a little planet populated by 7.5 billion individuals.
1 – There are way too many human beings living
in our neighborhoods to encourage or even accept unjustified aggressive or
despicable behavior from others, whether they are driven by ego, insecurity or
2- The world economy is mostly driven by
services. (64% worldwide, 80% in US, 75 % in Europe, and even 57% in India and
53% in China.). This means that each of us is, alternatively, a client or a
provider of services, and the only smart and successful behavior formula is a
balanced win-win partnership. (I take care of you, you take care of me).
Be a good client, patron, and you will get good services. Be a « pain in
the neck », you will get what you deserve…
My business life has been dedicated to the
customer service industry for more than 40 years, building a group of 300,000
service specialists working hard to solve issues faced by billions of customers
in all activity sectors…and if there is one lesson that I have learned, it’s
that the vast majority of human beings are asking not only for the right
answer, but also for reassurance and emotional comfort. This is why human
customer care remains so critical to customer loyalty.
Also when, from time to time, I encounter
managers abusing others, thanks to their position, I can’t help myself to
think that our societies should re-instate the « Roman
Saturnalia », in which for a short period of time each year, the
servants would exchange positions with their masters, and vice versa. This would
probably be an excellent lesson for the many who forget that a social position
is by nature fragile.
But somehow Saturnalia exists in our day
to day life: because one more time, everybody, in our tangled society faces the
consequences of his/her behavior. Just think about it, when you are rude to
your waiter at a restaurant, what can he/she do to your plate before
bringing it to you?
I hope you have a good imagination…