Transforming is key to progress. Teleperformance continues our way towards the future with our constant evolution, always looking for ways to make use of the current and forthcoming technology to practice innovation.
As businesses navigate through the era of digital disruption,
we address their demand for a better end customer experience that takes
advantage of available tools and technologies. Based on decades of experience
partnering with renowned brands and companies from all over the world,
Teleperformance places a huge amount of value towards the human touch in order
to empathize and connect better with end customers. In our own evolution, we
have gone from being a telesales company to a global customer experience leader
and now an agile integrated business services partner you’ll need in this
To further push for progress, Teleperformance uses
Technology, Analytics, and Process Excellence (TAP) in order to drive
transformation for our clients. Sidharth Mukherjee, Teleperformance’s Managing
Director for Knowledge Services, elaborates: “TAP is a simple mantra to convey
that digital transformation is much more than just the underlying technology,
and requires a multi-skilled, collaborative approach across the enterprise
ecosystem to be successful. On the Technology front, we harness AI, RPA,
and other digital platforms. We combine this with advanced Analytics that
generate deep customer and operational insights. Finally, in terms of Process
excellence, we combine the best of Lean Six Sigma and Design Thinking to redefine
business processes from the perspective of the end customer.”
Teleperformance currently has more than 600 TAP
practitioners all over the world. As we partner with our clients on their
transformation journeys, this number will grow significantly in the years ahead.
Simpler, faster, and safer interactions. Teleperformance is the agile business services partner that you need in this digital world. Contact us today to learn more about how we can help you transform your business!