Entering into the Heart of the Innovation Ecosystem | Teleperformance
Entering into the Heart of the Innovation Ecosystem

A new era of innovation has begun, and Teleperformance is fully equipped to lead!

The much-awaited Teleperformance Innovation Experience Center (TIEC) has just been launched today in Santa Clara, California.

The TIEC is a state-of-the-art showroom in Silicon Valley, where visitors can experience the future of customer management. Teleperformance has great pockets of expertise all over the world, and TIEC is just the right initiative to showcase our innovation, technology, and human excellence, among others. We can’t expect clients and prospects to visit each of our sites to access specific skills or knowledge. However, through the TIEC, we can bring together our expertise and wealth of experience from across 80 countries in a single location.

Every day, we are transforming and reinventing ourselves. We are adopting world-leading data analytics, automation, robotics, and artificial intelligence (AI) — all of which are increasingly becoming a part of the modern customer experience. The TIEC is your sneak peek into the futuristic world of Teleperformance.

Setting up in Silicon Valley, which is home to leading tech companies and high-growth startups, enables us to collaborate with these organizations. This strategic location also allows us to develop and deploy the best and newest ways to deliver an unmatched experience. We sometimes build solutions with smaller partners, and usually, these partners are in this neck of the woods. By being right in the heart of the innovation ecosystem, we can increase our pace of innovation. For our clients and partners, this new center makes perfect business sense. The TIEC will help us deliver more solutions to more clients globally. Furthermore, through the TIEC, we can show our full might across several areas of expertise. It’s simpler, faster, better, safer, and more cost-effective for clients to see everything under one roof.

Teleperformance has been on this journey for over 40 years, evolving from vanilla customer service and CRM into a much more intelligent organization. Data-driven, we now have over 50 different technology and analytics products. Modern customer experience demands this level of expertise.

Our goal to create #TechnologyWithASoul has been realized with the TIEC! 

The TIEC is now open for business.

Click here for a video preview. Stay tuned for posts about the launch on our social networks, and join the conversation with the hashtag #TPTIEC. Follow the Teleperformance group on LinkedIn now.

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