CASE Mobility and the Wave of Change in the Automotive Industry | Teleperformance
CASE Mobility and the Wave of Change in the Automotive Industry

The future is for the taking. And with this comes changes that can be the result of technology and an evolving workforce that is powered by individuals willing to learn and use information as a tool for success.

The automotive industry has seen its share of ups and downs over the years, yet it also has witnessed many opportunities that had led to innovative concepts which changed the way we perceive automobiles. In a statement made by Volkswagen during its Annual Shareholder meeting, it was mentioned that the Group increased its deliveries to customers worldwide by 0.9% year-on-year, and achieved a new record of 10,834,012 vehicles during its fiscal year 2018; with this, the industry looks raring to go even further.

As years passed, the modern-day vehicle has become more than a method for us to go from point A to point B; today, it is a moving symbol of how mobility has come a long way. Digital transformation, the rise of AI, and automation have all contributed to an evolution in the automotive industry, seeing progression through the years. The effects of personalization can be seen through business models shifting from a B2B (manufacturer to dealer) to a B2C (manufacturer/provider of service to end users) model to benefit consumers. At present, automobile makers have invested in what has been dubbed as the “future of mobility”—vehicles that are classified as Connected, Autonomous, Shared, and Electric (CASE). An idea of a future powered by CASE mobility has carmakers moving at an accelerated pace in finding new ways to shake and innovate the industry.

In the world of customer service, connectivity opens doors. As drivers align themselves with the new technologies the automobile industry is brewing, the demand and need for exceptional customer support arises in a time when connectivity and technology are set to be available in all new vehicles. With over four decades of experience to support the drivers of today and tomorrow, Teleperformance is equipped to help your company ride the wave of change in the automotive industry. Let our omnichannel solutions plus our high-tech, high-touch approach guide you to the top—contact us today to learn more!


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