Best Strategy Balance: Human Touch and Automation | Teleperformance
Best Strategy Balance

Elevating the customer experience relies on many factors, a few of which can be: a solid strategy to ensure operations are running smoothly, a stable logistics management process to accommodate customers’ demand and to manage the supply chain, a motivated and empowered workforce to keep customers engaged, satisfied, and loyal, and technology to advance current products and services in order to adapt to the changing needs of consumers as well as to keep up with the competition.

While many businesses focus more on the promotion of goods and their offerings, it often leads to one vital aspect to be unacknowledged or unaddressed along the way—this is, the value of emotional connections and emotional responses that could greatly affect the customer journey.

What makes Teleperformance unique is our ability to recognize the importance of leveraging the human touch with digital technology that continuously aids both our clients and employees achieve positive results. As a global leader in customer experience management, our focus is not only limited to the development and use of advanced technology to further move us forward, but also the role the human touch plays in the equation. Simply put, we aim to help clients get the best strategy balance between the human touch and the automation side of the business.

In our latest “Got a Minute?” video, watch Teleperformance’s Business Development Director (Colombia & Peru) Agustin Issel talk more about his views on the human touch in a digitalized world. Watch the video below:


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