Elevating the customer experience relies on many factors, a
few of which can be: a solid strategy to ensure operations are running
smoothly, a stable logistics management process to accommodate customers’
demand and to manage the supply chain, a motivated and empowered workforce to
keep customers engaged, satisfied, and loyal, and technology to advance current
products and services in order to adapt to the changing needs of consumers as
well as to keep up with the competition.
While many businesses focus more on the promotion of goods
and their offerings, it often leads to one vital aspect to be unacknowledged or
unaddressed along the way—this is, the value of emotional connections and
emotional responses that could greatly affect the customer journey.
What makes Teleperformance unique is our ability to
recognize the importance of leveraging the human touch with digital technology
that continuously aids both our clients and employees achieve positive results.
As a global leader in customer experience management, our focus is not only
limited to the development and use of advanced technology to further move us
forward, but also the role the human touch plays in the equation. Simply put,
we aim to help clients get the best strategy balance between the human touch
and the automation side of the business.
In our latest “Got a Minute?” video, watch Teleperformance’s Business Development Director (Colombia & Peru) Agustin Issel talk more about his views on the human touch in a digitalized world. Watch the video below: