With the recent implementation of the General Data Protection Regulation (GDPR) last May 2018, it’s clear how consumer data and privacy have been rightfully prioritized and enforced. The European Union’s GDPR has been slowly followed by other data protection or privacy regulations mandated in different areas of the world, primarily in Brazil (General Data Protection Law or LGPD) and California, USA (California Consumer Privacy Act or CCPA).
By having a BCR approval to align our privacy and security processes with the EU’s protocols as specified by the region’s GDPR, Teleperformance strives to continue our streak as experts in privacy and security. With numerous awards recognizing our security and privacy standards and processes, a main goal of our Global Privacy and Security Program is to proactively monitor and adapt to future privacy regulations or security certifications, and ensure that Teleperformance will be fully compliant. We believe that our differentiator is our wide global footprint, giving us an opportunity to have a unique and deeper insight into every country we operate in, as we ensure that all data protection regulations and data privacy protocols are met and fully practiced.
As technology evolves, the need to protect consumers and their data rises tenfold. We recognize how today’s digital age will continue to affect the way people use and implement technology. Teleperformance D.I.B.S. (Digital Integrated Business Services) aims to be at the forefront of innovation through digital transformation and automation—with our business solutions ranging from next-generation automation solutions, customer engagement, Robotics Process Automation (RPA), data analytics, to shared services, we understand how the digital transformation requires best-in-class security and privacy in order for us to better protect the privacy and data of our clients, their customers, and that of our employees.
Along with a high-tech, high-touch approach, Teleperformance remains committed to your security, consistently making your privacy our priority. Contact us today to learn more about how we can help you improve your business—safely and protected—as always.