The Holy Trinity of Risk Reduction: Security, Privacy, and Compliance | Teleperformance
The Holy Trinity of Risk Reduction: Security, Privacy, and Compliance

More cases of personal information being anonymously extracted from businesses are being reported every year, threatening many companies’ integrity. To lessen security risks, companies are working to tighten their security measures to defend and protect customer information at all costs.

Investing in technology to improve security has been a solution for most firms as they seek to reduce data breaches, avoiding security lapses and disruption. In addition, tighter privacy regulations are being mandated in order to protect personal information, ensuring information gathered from customers is collected, used, and, deleted properly. On the other side, new security standards, policies, and compliance regulations are implemented daily. Such compliance regulations require companies to ensure that their people, processes, and technology are compliant with the current set of standards as stipulated by government authorities. However, due to the increase in the number of organizations affected by security risks or privacy issues and their after-effects: fraud, cybercrime, stolen data, and leaked information, among many—enforcing company compliance has been deprioritized to make way for security.

Treating compliance as “an unnecessary burden” may increase another form of risk that can be fatal for companies if they aren’t careful: hefty fines, data intrusions, a damaged reputation, or even a cease in operations. It’s important to understand that tightening up security using technology and making sure that your company is compliant with set rules and regulations both have the same end goal—that is, to minimize risks as much as possible. A unified system that brings compliance together with security and strong privacy programs can work towards the greater good of a company.

Security, privacy and compliance, when cohesively working together, can seamlessly manage risks associated with data protection and data privacy, all while satisfying industry and government-specific regulations and requirements. To put these three together, companies can start by truly understanding employee roles and what they are, or are not, allowed to do—who can be given a security access, who would be given compliance regulation trainings, or who knows the company’s security and data privacy framework?

By working together, companies can follow regulations with a security team that employs the best practices along with proven privacy programs to reduce risks. There is still a fine line between security, privacy, and compliance in an organization—it’s not always guaranteed that one can both be secure, compliant AND privacy—but a Chief Compliance Officer, a Chief Security Officer and Chief Data Privacy Officer who have aligned goals can ensure that a company’s security protocols, customer´s data privacy and compliance requirements are being monitored and constantly achieved, thereby reducing all risks.

Teleperformance’s security structure puts the power of compliance, privacy and security together to ensure world-class protection and data privacy for your business. Over decades, our methodologies have helped develop privacy programs that go beyond protecting your customers’ personal information. This differentiates us from the rest, with security protocols that are compliant with government standards and regulations as well as a more tightened approach that keeps security breaches, data leaks and threats to a minimum.

Contact us today to learn more about how we can partner to improve your security infrastructure and policy.


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