Research by Teleperformance Customer Experience Lab (CX Lab) in 2016 found that over 70 percent of defrauded customers will churn or reduce their wallet share in a company if their data is subject to theft or fraud. Protecting information, therefore, is key to ensuring the prosperity of your business. Companies that adopt protective technologies and obtain security certificates are taking important steps. However, security breaches can only be limited with a deeper investment in proactive prevention, detection, mitigation, and more than anything, people training.
The only way to have such an understanding is to ensure that a knowledgeable partner is able to provide a deep assessment of your current security situation. Teleperformance’s first job with every client is to provide a Security Risk Assessment, through which we identify and reinforce high-risk entry points like customer service channels.
The Security Risk Assessment is led by our trained Security Management team, in conjunction with multiple subject matter experts, including the operations manager and other operational leaders. The procedure reviews all processes and tools used in a program.
While there is certainly more to do in terms of implementation, our Security Risk Assessment process is the first step in helping you understand what you need to do in order to protect yourself. With our thorough processes, superior technology, and outstanding global team, we can help you determine the right course of action.
To learn more about our Security Risk Assessment, read our new white paper.