Maintaining Balance and Emotional Well-Being During COVID-19 | Teleperformance

Widespread lockdowns, social distancing requirements, and economic concerns caused by COVID-19 have imposed feelings of personal isolation and uncertainty. With constant news reports, outbreak-related statistics, and physical restrictions, it’s easy to feel overwhelmed.  We’re all experiencing elevated levels of stress and anxiety. But there are ways to recognize and address these emotional shifts.

Step One – Evaluate your emotional state.

Ask yourself these questions:

  • Do you lose your temper more quickly, or more often, than you did pre- pandemic?
  • Are relationships strained with those in your innermost circle, like family and friends?
  • Are you tired more often, unable to keep up with daily tasks?
  • Do you respond more emotionally than you used to?
  • Are you feeling hopeless or are you unable to picture life post-pandemic?

It’s important to carefully consider these questions and answer them honestly. Try to consciously recognize if any of these are affecting you as you go through your day.  Feelings of anxiety or depression are common during times of uncertainty, so no one should feel alone or ashamed.  And realistically diagnosing these feelings is the first step toward recovery.

Step Two – Determine what’s missing.

Ask yourself these questions:

  • What did I used to enjoy that I’m no longer getting because of the crisis?
    • Examples:  More alone time, regular exercise, or more time reading, etc.
  • What factors are now preventing you from doing those things?
    • Examples:  More people in the apartment more often, gyms are closed, or I’ve been too busy to read, etc.
  • Are there creative ways to solve these challenges in our new environment?
    • Examples:  Find a quiet corner, closet, or balcony to claim 15 minutes of time for yourself, exercise at home using online classes or resources, or make time to read each day, even if just a few minutes at bedtime, etc.

Step Three – Avoid common stressors.

Engaging in activities that are known stressors can sabotage both our progress and positive mindset.

Consider the following guidance:

  • Take a break from watching news shows, channels, or reading phone app updates. Access to media is everywhere, so it helps to take frequent breaks. Constantly monitoring news reports and pandemic-related stats can feel overwhelming.
  • Try to minimize time on social media. And, when you are checking, try to avoid negative posts or comments. It’s even ok to temporarily unfollow people who regularly post upsetting content so you can focus more on the positive and uplifting messages in your feed.
  • Be patient and generous with others. Everyone is feeling the impact of the pandemic — including children, spouses, and your extended support team like teachers. So, it’s important to show everyone patience and forgiveness if someone else is having a bad day, or acting more emotionally than usual.

Now, more than ever, we should practice the mantra of being “slow to anger and quick to forgiveness”. We’re all under extraordinary pressure with these unprecedented circumstances and deserve mutual understanding and compassion.

Step 4 – Invest in yourself.

Rather than focusing on the negative aspects of the lockdown, look for positive and productive ways to use your time.

View this as an opportunity to:

  • Try a new activity like yoga or meditation. New experiences are exciting and provide a constructive way to use the additional time at home. Is there something you’ve been wanting to do, but had trouble finding the time for it?
  • Focus on a project you’ve been planning to tackle. Now is the perfect time for that home project you were never able to get to before.
  • Learn something new, like a new skill or foreign language.There are endless amounts of online courses, tutorial videos, and step-by-step guides available – and they’re only a few clicks away!
  • Prioritize staying connected, despite the physical distance.Humans are social creatures who need to feel connected to others.So, take advantage of today’s technology to video conference or chat with friends and loved ones while maintaining a healthy distance.

At times, it may be difficult to stay positive and envision life after the pandemic. But it will come to an end – I promise. So, in the meantime, it’s important to take care of ourselves, and those around us. Beyond just focusing on our own emotional struggles, we should also recognize that others may need a boost. 

We welcome you to share this information with friends and family members who may need it. Nothing provides a sense of fulfillment and purpose like helping others. Plus, maintaining a personal network is your greatest defense against stress and anxiety.  

So, stay safe out there, both in body and mind! We are all in this together.

Let’s take care of each other. Let’s be human together. And let’s remember that no one within our extended Teleperformance family is facing this crisis alone.” – Daniel Julien, Teleperformance Founder and CEO


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