In a world where the closest form of communication can be
limited to our fingers typing on tiny screens, the ability to truly connect
with fellow humans has become a challenging task, or worse—a chore, for some. No
one can deny how the Internet has allowed us access to a myriad of knowledge—a
treasure-trove of information ranging from computer programming to steps on how
to tie a cherry know with your tongue—and it is this reason that soft skills,
or as Wikipedia puts it, “personal attributes that enable someone to interact
effectively and harmoniously with other people,” can be totally put aside,
Soft skills are just as important as its direct opposite.
Hard skills—the skills that provided you with a technical know-how, accumulated
via years of studying in the classroom, the result of all those years you’ve
spent working those hands building a project, or using math or computer
programs to solve complex problems—can be taught, measured, and defined.
Because they are based on your own technical abilities, hard skills can truly
help you in realizing and defining a much-clearer career path. However, it’s
the possession of soft skills that can help you smoothen that career path out,
allowing you to develop equally important attributes that are both important in
and out of the workplace, such as empathy, the ability to listen, and the art
of getting along with others.
Soft skills, unfortunately, are traits that cannot be found
in great detail in books. Nonetheless, they are skills that can be developed
through proper training, along with a personal commitment to do even better.
Here are a few tips and ideas on how to enhance your soft skills:
- A little positivity won’t hurt.
- Practice communication skills, both in professional and conversational settings.
- Communication won’t work without the ability to listen properly and effectively.
- Learn how to ask and receive feedback, and use it to improve.
Teleperformance believes in the power of soft skills to further elevate the customer experience. As interactions experts, Teleperformance is a safe place where personal connection is valued, and where every individual has the right to shine in their own ways to develop the right skills through training. Contact us today to learn more about our services!