This week in my weekly internal
message to our teams I’ve posed a question. We are experiencing extraordinary times
where heroes are emerging. So, who should we call a ‘hero’?
The Webster’s dictionary
defines the hero as “a mythical mythological figure, often with extraordinary
qualities, with extraordinary powers and abilities, an invincible fighter with
rare nobility and courage.”
Whether real or fictitious,
heroes are those who expand your sense of what’s possible. Heroes help us become
a truer, better version of ourselves. They demonstrate inspirational qualities
and help motivate those around them. Heroes respond to adversity with
generosity and selflessness.
Heroes like Lucie
Pavlíková (photo), from TP in Czech Republic, who has been sewing masks
for her elderly neighbors, health care professionals and colleagues at
Teleperformance. She recognized a need for help and became a hero to those in
our Work-at-Home Chief Operations Officer, personifies the heroic
challenge faced by many new moms in our organization now learning how to care
for an infant during a global pandemic, when it’s customary to have help from
family and friends.
Nonetheless she rose to
meet the challenge, working countless hours, day and night plus weekends, to help
achieve our global goal of 150,000+ work-at-home employees by the end of April.
This is 66% of our workforce and plays a critical role for keeping our entire
employee community safe.
We could talk also about
our own ‘Avengers’, because often times heroes come in groups. Our IT team
at TP in Kosovo, for instance, worked for fourteen consecutive days, with
no rest, just to ensure our employees could work from the safety of their
They demanded more of
themselves than others would expect, defying difficult times to do what they
believed to be right by moving more than 550 people to work-at-home in record
Heroes are people like our
colleague Pavlína Mojdlová, partnering with her boyfriend to build shield
masks with their 3D printer, and distributing them to their community for free.
In less than a week, they provided more than 80 masks to local medical professionals.
And, with the support of friends and Teleperformance colleagues, production
runs continuously, without interruption, so they can continue to help even more
This list goes on, and on. We’ve
seen countless examples of ordinary people doing extraordinary things to help
others during these unprecedented times.
These people are not heroes
because of celebrity status, social position or job title. They are heroes by
example – through their actions and the positive, selfless way they’re choosing
to live their lives. They are heroes because they recognize this is a time when
investing extra effort, and going the extra mile, can help others.
In all modesty, we are very
fortunate at Teleperformance. We feel it is both our privilege and our duty to make
contributions like those I’ve shared.
And I’m humbled by many other, similar examples of this where our Teleperformance
family can make a difference for those around them.
So, along those lines, I would
also like to take this opportunity to specifically recognize our front-line heroes
helping to deliver essential services. Your commitment, dedication, and discipline
have played a critical role in maintaining business continuity, — a shared
priority with far-reaching economic consequences. It is our duty to support you
in this important endeavor and we’ll keep following the directions of global
health guidelines and local governments in an intensive effort to keep YOU safe.
We all feel honored to support you, and those you continue to help each and
every day. You are making a real difference in people’s lives when they need it