Teleperformance’s ability to elevate the customer experience
has been recognized by Construction Skills Certification Scheme (CSCS), as the UK
company entrusted Teleperformance to run its customer support services.
CSCS runs a training and qualification verification scheme for the UK’s construction industry. Their “CSCS cards” are highly recognizable, acting as a testament of a company’s or an individual’s commitment to high levels of safety and health. CSCS requires completed training that proves construction workers’ ability to carry out safety critical tasks. The tasks requiring CSCS training are, but not limited to: basic and advanced scaffolding, tower crane operation, tractor/dozer operation, crawler crane operation, shotfiring, 360-degree excavator opertation, roof/wall cladding and sheeting, signing and lighting on roads, and mini-digger operation.
Teleperformance won the three-year contract supporting CSCS with the possibility of a further one-year extension. According to the press release, the contract was—after a competitive process—handed to Teleperformance, the global leader in omnichannel customer experience management.
With Teleperformance’s ability to combine the best of human
care and technology, working with CSCS comes with perfect timing, as the
company is on the verge of modernizing their services. “We are delighted to have been selected to work with CSCS at this exciting
point in their journey as they modernize their service, moving the
majority of applications online and improving the existing telephone and
paper-based application processes,” Rachel Robinson, Executive Vice
President of Teleperfomance in UK, stated.
Fueled by our team of interactions experts and powered by
technology, Teleperformance is more than equipped to step up and provide
meaningful interactions we are known in the industry for. Chief Executive Matt
Sims of Teleperformance in UK and South Africa added: “Whilst the new
streamlined CSCS processes will allow applicants the convenience of submitting
their applications at a time to suit them and from any location, service agents
will still play a critical role of support and management and we believe that
this will be a truly successful outsource partnership.”
Visit our Teleperformance in UK website by clicking here.