Teleperformance Wins Construction Skills Certification Scheme Contract | Teleperformance
Teleperformance Wins Construction Skills Certification Skills Contract

Teleperformance’s ability to elevate the customer experience has been recognized by Construction Skills Certification Scheme (CSCS), as the UK company entrusted Teleperformance to run its customer support services.

CSCS runs a training and qualification verification scheme for the UK’s construction industry. Their “CSCS cards” are highly recognizable, acting as a testament of a company’s or an individual’s commitment to high levels of safety and health. CSCS requires completed training that proves construction workers’ ability to carry out safety critical tasks. The tasks requiring CSCS training are, but not limited to: basic and advanced scaffolding, tower crane operation, tractor/dozer operation, crawler crane operation, shotfiring, 360-degree excavator opertation, roof/wall cladding and sheeting, signing and lighting on roads, and mini-digger operation.

Teleperformance won the three-year contract supporting CSCS with the possibility of a further one-year extension. According to the press release, the contract was—after a competitive process—handed to Teleperformance, the global leader in omnichannel customer experience management.  

With Teleperformance’s ability to combine the best of human care and technology, working with CSCS comes with perfect timing, as the company is on the verge of modernizing their services. “We are delighted to have been selected to work with CSCS at this exciting point in their journey as they modernize their service, moving the majority of applications online and improving the existing telephone and paper-based application processes,” Rachel Robinson, Executive Vice President of Teleperfomance in UK, stated.

Fueled by our team of interactions experts and powered by technology, Teleperformance is more than equipped to step up and provide meaningful interactions we are known in the industry for. Chief Executive Matt Sims of Teleperformance in UK and South Africa added: “Whilst the new streamlined CSCS processes will allow applicants the convenience of submitting their applications at a time to suit them and from any location, service agents will still play a critical role of support and management and we believe that this will be a truly successful outsource partnership.”

Visit our Teleperformance in UK website by clicking here.


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