The year is starting off well. Teleperformance, the worldwide leader in omnichannel customer experience management, has received three prestigious Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan. The company’s regional operations in Asia Pacific, Europe and North America each received this amazing honor. Teleperformance received these honors as a result of its high degree of innovation in services, technologies, and leadership with a focus on customer value and market penetration. This is the sixth consecutive year Teleperformance operations in Asia Pacific were honored with this award, the fourth consecutive year for North America and the second time for Europe.
Teleperformance stood out for a number of reasons. First, the company worked hard on providing the highest level of security. Teleperformance creates technologies and provides the experience and skills needed to offer unparalleled security solutions for clients. Its latest innovations include state-of-the-art enhanced security platforms and processes.
Second, Teleperformance brings an exceptional amount of knowledge and understanding of customer experience. Teleperformance operates a state-of-the-art Customer Experience Lab (CX Lab) which collects data and informs clients on changing customer satisfaction and preferences across channels. In addition, the “Customer Experience Journey” Showrooms provides clients and prospects a glimpse of what it means to provide a seamless omnichannel experience using internally developed tools and technologies.
Lastly, Teleperformance set up “Multilingual Euro Hubs”, which covers the European market from a small number of centers by offering services in approximately 30 European languages. The company operates similar multilingual hubs around the world.
Daniel Julien, Chairman and Global CEO, Teleperformance Group, said: “Being named Contact Center Outsourcing Company of the Year in three regions in the same year by Frost & Sullivan is a historic industry milestone. This is exceptional independent validation of the value we provide to clients and the superb work by our teams around the world. We remain totally committed to global excellence for our clients by serving as a safe and innovative personal link between their brand and their customers.”