Teleperformance, the worldwide leader in omnichannel customer experience management, has won the 2018 Competitive Strategy and Leadership Award for Global Security and Compliance in the Contact Center Outsourcing Industry from Frost & Sullivan. This award is a reflection of the importance that we place on, not only ensuring an exceptional experience in every contact, but upon privacy and security.
Teleperformance stands out from the crowd in terms of the way that we prioritize these issues. Consumers are more empowered and knowledgeable than ever before, and expectations for excellent customer service, sales knowledge, and technical support have soared. More customers are insisting that businesses anticipate their every need. Customers wish to be treated as a “segment of one,” with products, offers, and services tailored to their every need, delivered on their terms and preferred communications channel. But, customers also want to ensure that their data remains private and that it will be secure.
Teleperformance takes a rigorous and holistic approach to compliance, privacy and security. The company has built a robust framework to proactively identify and mitigate data breaches, and combat fraud.
The framework consists of :
- Highly Trained Employees
- Cutting-edge Security Technology
- Well-defined Privacy and Security Processes
- Privacy and Security Management Methodologies
- Stringent Global Policies
- Consistent and Regular Employee Education and Awareness
It is our honor to receive such a prestigious award. We would like to thank Frost & Sullivan for this recognition, as well as the hardworking Teleperformance teams around the globe who make each interaction matter.