Teleperformance has received the 2018 Growth Excellence Leadership Award from Frost & Sullivan for the Contact Center Outsourcing Service Industry in China.
Frost & Sullivan analysts conducted extensive industry research and independently evaluated award contenders across six criteria: Growth Strategy, Growth Diversification, Growth Sustainability, Price/Performance Value, Customer Ownership Experience and Brand Equity. According to Frost & Sullivan, Teleperformance in China’s strategic vision, commitment to enhance client value, focus on technology innovation, process excellence and people empowerment allow the provider to stand out.
In presenting the company with the award, Frost & Sullivan praised Teleperformance’s remarkable focus on local market understanding, growth strategy, as well as its ability to leverage the resources at its disposal while striving for enhanced value creation for its client partners gives it an upper hand against the competition – resulting in the achievement of remarkable growth.
Teleperformance has garnered more than 30 Frost & Sullivan Awards over the last eight years in every major region of the world which represents, by far, an industry best. It has been recognized for excellence in categories such as Customer Value Enhancement, Growth Excellence of the Year, Industry Innovation and Advancement, Market Leadership, Company of the Year, Outsourcer of the Year, Product Differentiation Excellence, Market Share Leadership, Competitive Strategy Innovation, Customer Service Leadership and Green Excellence. This includes winning the Company of the Year Award in all world regions.
Thank you to Frost & Sullivan for this award and congratulations to everyone at Teleperformance in China for their continued hard work.