Powering Innovation Through Digital Transformation | Teleperformance
Powering Innovation Through Digital Transformation

At the forefront of Teleperformance’s unique and tailored solutions stands Digital Integrated Business Services (D.I.B.S.), offering pioneering technology innovation and digital transformation services. Since its integration in 2018, D.I.B.S. continues to add value to Teleperformance’s specialized services capabilities through business solutions across diversified industry verticals and digital channels.

Going forward and pushing towards greater heights, we are proud to announce the latest milestone for our Teleperformance family. Teleperformance D.I.B.S. was recently recognized at the Asia Outsourcing Leadership Awards, scoring multiple honors held at the Asia BPO Summit.

Teleperformance D.I.B.S. was named “Best Content Curation and Moderation Services,” “Best Digital and Chat Services Capability,” and “Outsourcing Innovation of the Year.” These awards recognized D.I.B.S.’ offerings that utilized the power of technology blended with human capabilities for its content moderation services, its ability to provide excellent chat solutions, and having provided an elevated experience to lending institutions and their customers through powerful innovation.

Teleperformance D.I.B.S. President Bhupender Singh highlighted the role content moderation plays at present, and how D.I.B.S. addresses this through world-class technology, automation, and digital transformation. “Content moderation plays an important role in today’s digital environment,” Singh stated. “There is a surge in demand for related technology services, as well as those that ensure the emotional well-being of the modern-day gatekeepers. We take content moderation to the next level by combining D.I.B.S.’ world-class technology, automation, and digital transformation services with Teleperformance’s push for humanized and meaningful interactions.”

For Teleperformance Chairman and Group CEO Daniel Julien, these recognitions serve as a testament to our passion to make each interaction matter. “This recognition reflects the exceptional work by our Teleperformance D.I.B.S. team to help keep online communities safe, and the people who manage them healthy. Our team continuously develops innovative solutions aligned with our high-tech, high-touch strategy to provide customers with more personalized and convenient interactions. I congratulate the Teleperformance D.I.B.S. team for helping our clients delight their customers on each and every opportunity, as each interaction matters.”

Congratulations to our Teleperformance D.I.B.S. family!

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