in Russia received the Value Added Collaboration Award from PMI Affiliates in
Russia on February 7th in Moscow. The award ceremony was held as a
part of the “Make the future together” partner’s event, dedicated to sustainable
development strategyiesand the latest R&D news of the company.
Added Collaboration Awards was organized for the first time to recognize PMI
partners for their contribution to the development of a smoke-free future. The
company awarded Teleperformance in Russia in the Outstanding Collaboration Category
– “For the results beyond expectations”.
Teleperformance have been working together in Russia since 2015. Teleperformance
in Russia took an active part in the launch of sales and business development of
IQOS, the innovative tobacco heating system in the Russian market. One of the
key goals of the project was to launch a
contact center and the organization of omnichannel services for legal age IQOS
project was launched, the contact center quickly scaled, and the project’s team
increased from 5 to 250 people over 3 years. Today, the contact center serves consumers
in Russia, Ukraine, Kazakhstan and Armenia. Services are provided via voice,
e-mail, online chat, social media, instant messengers and SMS.
service is built on 3 main principles: convenience, proactivity and
personalized service. Teleperformance in Russia provides omnichannel support of
IQOS customers 24/7 all year long. IQOS customers highly score contact center
service: customers NPS is always over 95%.
close cooperation and full alignment of strategy and values of PMI and
Teleperformance in Russia are enabling a successful partnership.