PMI awarded Teleperformance in Russia for Value Added Collaboration | Teleperformance
PMI awarded Teleperformance in Russia for Value Added Collaboration

Teleperformance in Russia received the Value Added Collaboration Award from PMI Affiliates in Russia on February 7th in Moscow. The award ceremony was held as a part of the “Make the future together” partner’s event, dedicated to sustainable development strategyiesand the latest R&D news of the company.

The Value Added Collaboration Awards was organized for the first time to recognize PMI partners for their contribution to the development of a smoke-free future. The company awarded Teleperformance in Russia in the Outstanding Collaboration Category – “For the results beyond expectations”.

PMI and Teleperformance have been working together in Russia since 2015. Teleperformance in Russia took an active part in the launch of sales and business development of IQOS, the innovative tobacco heating system in the Russian market. One of the key goals of the project was to launch  a contact center and the organization of omnichannel services for legal age IQOS consumers.

Once the project was launched, the contact center quickly scaled, and the project’s team increased from 5 to 250 people over 3 years. Today, the contact center serves consumers in Russia, Ukraine, Kazakhstan and Armenia. Services are provided via voice, e-mail, online chat, social media, instant messengers and SMS.

IQOS client service is built on 3 main principles: convenience, proactivity and personalized service. Teleperformance in Russia provides omnichannel support of IQOS customers 24/7 all year long. IQOS customers highly score contact center service: customers NPS is always over 95%.

Constant communication, close cooperation and full alignment of strategy and values of PMI and Teleperformance in Russia are enabling a successful partnership.

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