With each passing year, Teleperformance remains committed to making an impact through meaningful interactions to elevate the customer experience for both our clients and their customers. Connecting brands to their customers for over four decades, we are humbled to be a part of their lives, and over time, we have built strong partnerships and gained trust from our peers.
For the sixth consecutive time, Teleperformance has been named as a Leader and Star Performer by the prestigious Everest Group, putting us on top of the group’s Contact Center Outsourcing (CCO)—Service Provider Landscape with PEAK Matrix Assessment for 2018.
The PEAK Matrix conducts a comparative assessment that classifies more than 35 CCO service providers into three categories of Leaders, Major Contenders, and Aspirants. The data-driven and objective assessment provides insights that show service providers’ market dynamics, delivery capabilities, key strengths, and areas of improvement. Teleperformance emerged as a Leader, and a Star Performer for our strong year-on-year movement on the PEAK Matrix.
Everest Group’s Practice Director Skand Bhargava focused on Telerperformance’s consistent growth and our wide range of omnichannel services. “Teleperformance has experienced strong growth across verticals, including travel, hospitality, and technology, further diversifying its industry portfolio and omnichannel service offerings, making the company a CCO Star Performer.” Bhargava also acknowledged Teleperformance’s ability to adapt with the ever-evolving demands of clients and customers: “The company has realigned itself with the evolving buyer demands by investing in consulting, customer journey mapping, and design-thinking competencies to prepare for the increasing demand for end-to-end CX transformation from buyers.”
Daniel Julien, Chairman and Group CEO, Teleperformance Group, added: “Each interaction matters, so receiving this recognition as a clear global industry Leader and Star Performer from such a well-respected analyst firm is a great independent testimonial for our team. Customer interaction expectations are constantly changing and, as this comprehensive assessment concludes, we are exceptionally well-positioned globally to serve as the personal link between brands and their customers.”
Being distinguished as a global leader fuels us to continue moving forward. We share this recognition with our employees, whose hard work and drive to make every interaction matter have resulted in better customer experiences and continue to exceed our clients’ expectations. Our journey to the top goes on, and we would like to thank the Everest Group for recognizing the steps we take along the way.
A complimentary copy of the Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018 can be found here.