Lean Six Sigma in the TP DNA | Teleperformance
Lean Six Sigma in the TP DNA

Every organization finds more ways to improve its operations and business processes. Reducing costs, maximizing productivity, inspiring efficiency, and elevating profits are always key goals, and the journey towards attaining them involves keen planning, testing, and executing.

Improving overall performance relies on an organization’s ability to remove inefficiency and reduce problems. Lean Six Sigma is a method that relies on a “collaborative team effort to improve performance by systematically removing waste and reducing variation,” and combines Six Sigma methods and tools with lean manufacturing that focuses on the reduction of waste, be it in the form of resources, effort, talent, or time. In Lean Six Sigma, as explained by Investopedia—any use of resources that does not create value for the end customer is considered waste and should be eliminated.

As a company that focuses on creating meaningful interactions, we strive to incorporate the best of the latest technologies with the power of the human touch. To be able to simplify our business processes to achieve efficiency, accuracy, and speed, we have embedded the Lean Six Sigma discipline in our DNA, influencing all our management processes. By following the five phases of Six Sigma which are Defining, Measuring, Analyzing, Improving, and Controlling, Teleperformance’s business processes create more opportunities for simpler, faster, and better interactions with customers, and more cost-effective results for our clients.

Together with technology, AI, and RPA, using the Lean Six Sigma methodology has resulted in an enhanced performance from our teams from around the world. This push has created a working environment that inspires motivation, inspiring happier employees dedicated to making a positive difference through meaningful interactions—which in turn, results in an elevated and humanized customer experience.

Contact us today to learn more about how we can help your business.


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