Last October 5, Teleperformance successfully completed the acquisition of Intelenet from global alternative asset manager Blackstone. Founded in 2000 and headquartered in India, Intelenet has become a global force, serving a multitude of industries ranging from banking, financial services, insurance, to transport, accommodation, e-commerce, and healthcare. Its main focus was enhancing the customer experience by investing in relationships and powering innovation through technology and analytics.
Teleperformance’s acquisition of Intelenet is indeed the meeting of two powerhouses to achieve one dream. Together, we can truly provide a high-end business service that truly adds value to our specialized services capabilities. This is a step further for us to deliver world-class solutions and practices in CX management, content moderation, and business process optimization.
Teleperformance’s Chairman and Chief Executive Officer, Daniel Julien, shared his thoughts on the acquisition.
“Intelenet’s strong integrated solutions and digital optimization capacities will immediately and significantly enhance Teleperformance’s offering. Intelenet’s amazing footprint in India is also an opportunity for Teleperformance to massively strengthen its presence in this key geography going forward. Thanks to the acquisition, Teleperformance is poised to move quickly ahead with its 2018 to 2022 strategic plan. Moreover, upon closing this deal will be immediately accretive for Teleperformance shareholders, as it should have a positive impact of around +10% on the Group’s earnings per share in 2018 on a pro forma basis.”
We’re excited to soar high with this partnership! Expect great things to start from this new beginning, as we continue to seek more ways to elevate the customer experience through passion, commitment, dedication, and positive interactions.