The drive for excellence is long and winding. We try to ensure that our clients and their customers receive the highest level of service during each interaction. Once again, Teleperformance has been recognized for its ongoing leadership and innovation in the Contact Center Outsourcing (CCO) Industry with the 2018 European Contact Center Outsourcing Company of the Year Award, this time by Frost & Sullivan.
According to Frost & Sullivan, “Teleperformance’s network of Multi-Lingual Euro Hubs is a barrier to entry of sorts for competitors. The Multi-Lingual Euro Hub strategy is based not only on the ability to offer services in up to 30 European languages, but also to help its clients innovate.”
Whether its our innovative Customer Experience Lab, or our exceptional technology, including Teleperformance Observer, and methodologies, Teleperformance is at the forefront of the industry. In addition, our unique approach to security and privacy was recognized by Frost & Sullivan as unique. With a dedicated security oversight team, which manages and implements policies and solutions across geographies, Teleperformance has developed a “competitive advantage.”
Frost & Sullivan also recognized the new Teleperformance venture, Praxidia, a consultancy, which will help companies better use their data and information to create better customer experiences.
This recognition is further evidence that our efforts to ensure that each interaction we have with customers meets and exceeds their expectations makes a difference. Click here to access the detailed explanation of how Teleperformance continues to outperform its competitors.
Thank you to Frost & Sullivan for this award and congratulations to our hard-working employees.