Marina Netto | Author | Global Blog
Marina Netto

Marina Netto

Marina Netto Campos leads the Global Strategic Sales Support and CX Lab areas at Teleperformance since 2011. She analyzes key verticals to understand major trends and conducts research to understand consumers´ preferences in order to disseminate this information internally and to clients. She has lived, worked and studied in three continents and has prior experience in telecommunications and financial services in a variety of roles. Marina speaks English, Portuguese and has a basic knowledge of French, German, and Spanish. She graduated with a degree in Economics and International Studies from Colby College and has an MBA from the University of Chicago.

Jun 8

Strategic Thinking

The Omnichannel Advantage for a Better Customer Experience
The Omnichannel Advantage for a Better Customer Experience

The Omnichannel Advantage for a Better Customer Experience

For brands and businesses, establishing a strong connection with customers can be the ultimate prize. While higher revenues, growth, profitability, and effective cost reductions are high-tiered priorities, gaining a customer’s trust and loyalty through positive customer interactions and an overall meaningful customer experience is far more priceless—deeper, and bound to last longer. In order to…

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Nov 7

Social Media

India is Leading the Digital Revolution
India is Leading the Digital Revolution

India is Leading the Digital Revolution

Digital channels have truly revolutionized the way customers interact with companies. Whether it’s reaching customer service, purchasing goods, or conducting a sale, the availability and convenience that the internet and smartphones offer have become increasingly valuable for both customers and companies. Therefore, these technologies can help brands change the way they connect with customers, improve…

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